The share PCSetup is not visible on my primary print server

This indicates that the setup wizard was not able to share the PCSetup directory properly. Please ensure that all the shares listed in Appendix are created on your primary print server, with the relevant permissions.

There are communication problems between the print servers and the clients.

This is indicated when the client complains that it could not contact the primary print server, or that it could not upload account notification information to the server. It is caused by either:

   The user does not have permissions to acc ess the required shares on the print server.

   The print server shares are not correctly set up.

In both cases, you should check that the shares listed in the Appendix are created on your primary print s erver, with the relevant permissions.

PaperCut ChargeBack is not detecting jobs printed from a network client.

There are two poss ible causes of this problem:

   Users are not correctly logging on to your network domain.If the domain server does NOT authorize users, PaperCut ChargeBack has no way of knowing who submitted the print job.With s ystem policies login onto the domain can be made mandatory, eliminating this problem.Alternatively printer permissions can be set on the print server to ensure only valid domain users may print to the printers.

   Alternatively the client computer may be configured to print directly to the network interface printer.Ensure all network clients are configured as outlined in the PaperCut ChargeBack installation guide. All print jobs must pass through the print server running PaperCut ChargeBack.

PaperCut ChargeBack is not working after the installation.What do I do?

Try restarting the print server.The PaperCut ChargeBack service will be Automatically restarted and this resolves most installations issues.

Every time I print to one of my printers, I get message in the PaperCut ChargeBack Event Log informing me that the printer language is not recognized. OR Print is not counting pages correctly.

PaperCut currently supportsPostscript, PCL, PCLXL and ESC/P2 printer languages. Most printers on the market support one of these languages.Some printers support a proprietary language, but also accept PCL or Postscript.In this case ins tall PCL or Postscript driver.We recommend you try the following problem resolution actions in this order:

  1. Install Postscript drivers if they're available for the printer.Do this on both the Print Server and all networkclients. We recommend the Postscript language over PCL.

  2.Try the drivers included with the Windows CD.PaperCut supports the majority of drivers distributed with recent Windows releases.

  3.If you have an all Windows NT/2000 network (all network c lients run WinNT/2000) then disable the "Always Spool in RAW format" by reversing the changes made in "Print Job Datatype" section of the Setup Guide.

If your printer does not support PCL or Postscript, then chec k the PaperCut web site for an updated version of the "Page Counting Machine".We may now have support for your hardware and drivers.If you're s till having problems, contact us at support@PaperCut.biz